Products and Orders
1. What items are sold on the Ski Clinic website?
Our site offers a selection of referenced products, presented in 4 categories:
– Racing: equipment for competitive skiing, snowboarding, and cross-country skiing
– Leisure: equipment for leisure sports, alpine skiing, ski touring, telemark, snowboarding, cross-country skiing, snowshoeing…
– Textile et accessoires: une sélection de produits allant des vêtements à la bagagerie…
– Price cuts: clearance items, sales, discontinued items…
2. How do I place an order in the Ski Clinic shop?
All you need to do is check out the product descriptions for the products your interested in and click on “order”. For some items, you may be required to select a size. To do so, tick the box of the size you want. Next, you’ll have to create a personal account in order to provide us with the necessary information for the preparation and delivery of your order. Lastly, you’ll be required to select a means of delivery among the proposed options (see our delivery page, here) and to choose the means of payment (see our payment page, here). Your order is then confirmed.
3. Is the product I want available?
All of the products on the site are available, with a few exceptions that are specified as by-order only. However, if the number of orders in a day is greater than the available stock, we could be unable to deliver the requested product. In this case, we’ll contact you as soon as possible so as to find a solution (suggest a similar product, canceling of the order, delayed delivery…)
4. How long does it take for my order to be sent?
Your order is processed the day it’s received (if before 11 AM) or the next business day. Your order is sent once it’s prepared (the lead time is longer for skis, as they need to be prepared).
5. Are products sold on the Ski Clinic site guaranteed?
All the products benefit from a commercial warranty, that applies if the product affected by an apparent or hidden defect. The usual warranty period is one year, but certain exceptions apply (warranty extension, etc.) Such a defect is determined exclusively by the manufacturer, for which Ski Clinic is merely the intermediary with the customer. Misuse of the product does not constitute a manufacturer’s defect.
6. I ordered a product and the price has since changed: can I benefit from this new price?
During the 2 days following your order, we pledge to reimburse the difference. Send us an email at shop@skiclinic.fr, with the following elements: your name, your order number, the product price, and the exact internet address where the product price is indicated. If your request is accepted, you’ll receive a gift certificate for the amount of the difference, for use on the Ski Clinic site, valid 1 year starting at the date of send.
7. How can I obtain my invoice?
You can find your invoice in your account page, in your order follow-ups.
8. The search engine can’t seem to find the product I’m looking for?
Several things could cause this:
– the product is no longer in our stocks and we’ve not yet been able to remove it from our site
– Ce produit ne fait pas partie de nos références.
Contact us for more information.
9. How are the bindings mounted on the skis?
The ski product descriptions each have a space at the bottom where personal information can be provided for the personalization of the bindings:
– mandatory: the length of the sole of your ski boots. Usually indicated on the side of the sole, in mm (ex: 328 mm)
– optional: the forward or backwards shift of the binding and the middle of your shoe, in regards to the middle of the ski, in mm (expert)
To set the hardness advised by the manufacturer:
– optional: your weight in KG. Please be careful to check the weight setting prior to skiing; this is a personal setting that is different for each skier.
NB We don’t attach snowboard bindings
Payment
1. What are the payment options?
You can pay your purchases by:
Bank card
Check
Bank transfer
2. I’d like to pay by check: what do I need to do?
Your order will be sent once we’ve received and processed your check. If we don’t receive your check within 10 days, your order will be cancelled.
3. I’d like to pay by bank card: is it safe?
On-line payment is secured via an SSL protocol, which guarantees efficient coding of data. As the entire transaction is managed by Banque Populaire, our partner, Ski Clinic does not have access to your payment information.
4. How do I pay by bank transfer?
Your order will be sent once we’ve received your transfer. If we don’t receive your transfer within 10 days, your order will be cancelled. See our payment page for more information.
5. Can I order from outside of France?
Ordering from outside of France is possible, under certain conditions. Contact us for more information.
BE CAREFUL: Tax refund for Switzerland
All products being purchased by Swiss residents may purchased free of VAT (20%) To determine the pre-VAT price, take the price indicated on the site and divide it by 1.2
To obtain a VAT refund, please contact us at shop@skiclinic.fr or by phone at +33 (0)4 50 98 00 36
Order follow-up
1. How can I follow up on my order?
You can follow up on your order through your account page (“Sign In”, then enter your email and password). You’ll then be able to see the current state of your order and personal data.
Once the product has been taken on by the delivery company, you’ll be informed by email as to the different delivery stages. See also our delivery page.
2. I’d like to change or cancel my order, how do I go about this?
Once your order has been validated on our site, you’ll need to contact us by email or phone for any changes or cancellation: +33 (0)4 50 98 00 36 or shop@skiclinic.fr
Delivery
1. What are the types of delivery and the lead times?
To send items in France, we use all available delivery services, the post office, and Chronopost.
Please check our delivery page.
2. What happens if I’m not there for the delivery?
If you’re absent, a delivery notice will be left with all the necessary information for reaching the deliveryman and making a new delivery appointment.
2. What do I do if my package is damaged when I receive it?
Always remember to check your package upon receiving it. A damaged package is the responsibility of the deliveryman. In this case, we advise you not to accept the delivery. The product will be returned to us and we’ll send you a replacement product. We’ll handle the issue with the deliveryman.
Right to Withdrawal, After- Sales Service
3. What do you mean by “right to withdrawal”?
If the product you ordered does not meet your expectations, you have 15 days to return it to us for reimbursement. In this case, the products are to be returned to SKI CLINIC/ retour Internet, 7 rue du Docteur Gallet, 74300 Cluses.
BE CAREFUL: Reimbursement is for the amount paid upon validation of the order (product price(s) plus shipping) but does not include return shipping, which is at your expense.
4. My product is defective: what’s the return procedure?
Contact us by phone at +33 (0) 4 50 98 00 36 and, if possible, have ready one or two photos of the product that highlight the defect(s), to be sent by email after contact by phone.
5. What expenses will I have to take on if I return a product to Ski Clinic?
Postage to send the product back to us is at your expense. Postage to send you a replacement product is at our expense.
Miscellaneous Questions
1. How do I change information in my personal account?
On the home page of shop-skiclinic.fr, click on the “Sing In” button to access your account. Enter your email address and your password; this will give you access to all of your personal information, including your invoicing and delivery addresses, your phone numbers, and your emails. You may consult or change this information as needed.
2. How is the personal information that I provide kept confidential?
Information that is provided for the completion of an order are used exclusively by Ski Clinic Service. This data is transferred to the CNIL; in accordance with the law 78-17 of January 6 1978 concerning individual liberties and the handling of computer data, you have the right to access and or modify this data. The storage of this data in our database is done only to facilitate your future orders. At no time will they be transferred to physical or moral third parties. However, in the case of payment default, data regarding the debtor will be transferred to a collection company.
3. How can I subscribe/unsubscribe to the newsletter?
You can sign up for the newsletter through your account page.
To unsubscribe, you’ll find a link at the bottom of each newsletter received.
4. How can I reach you?
Address: SKI CLINIC, 7 rue du Docteur Gallet, 74300 Cluses
Phone: +33 (0)4 50 98 00 36
Email: shop@skiclinic.fr
5. Where can I read the Terms and Conditions of Use?
See the Terms and Conditions of Use page. These terms will also be presented prior to the completion of all orders.
6. How can I find out what Ski Clinic is up to on a regular basis?
The possibilities:
– Sign up for our newsletter
– or check out our Facebook page regularly