General
At the time of their order, the customer acknowledges having read these general sales conditions and accepts them without reserve.
Offer
The offer is limited to the following countries:
All countries of the European Union, continental France, Corsica, Monaco, and Switzerland, with variations in regards to shipping costs and lead-times, as well as any applicable taxes in accordance with current legislation. Any order validated by the customer implies their agreement with all of the general sales conditions laid out herein.
Methods
You may order by:
Internet: http://skiclinic.fr
Phone/Fax: +33 (0)4 0 98 00 36
Mail: Ski Clinic Service 7 rue du Dr Gallet 74300 Cluses
The price indicated in the product description at the time of order is the final sale price, all tax included. An invoice can be printed via the “Your Account” page; this invoice will be required for any and all post-sales procedures or interventions.
Validation of Orders/Payment methods
Your order is validated once payment is made. For payment by check or transfer, please see the corresponding chapter.
Your order is validated once payment is made. For payment by check or transfer, please see the corresponding chapter.
On-line payment is secured via the SSL protocol. The validation of the order by the customer implies an irrevocable acceptation of the general sales conditions.
When using PayPal, card numbers are not retained.
Payment by check
You may pay your order by check. Consult the page pertaining to means of payment in the Payment methods chapter.
Payment by bank transfer
You may pay your order by bank transfer. Consult the page pertaining to means of payment in the Payment methods chapter.
Product availability
The products offered on shop.skiclinic.fr are, for the vast majority, available in our stores. In most cases, these are seasonal products for which stock cannot be renewed. Should a product be out of stock, we will inform you and offer either a new delivery date, or a replacement product if possible. You may also request the cancellation and refund of your order. Any return expenses inherent to the right of withdrawal are to be born by the customer.
Delivery methods – Continental France
Orders received before 11 A.M. are handled and shipped the same day, with a lead-time of 1 to 4 days (except skis).
Saturdays, Sundays, and bank holidays are to be added to the initial delivery lead-time.
Express delivery is possible, consult us for details.
Consult the chapter on deliveries.
Package inspection upon reception
When receiving your package, you must imperatively inspect the general state of your package. If the goods have been damaged, we advise you to refuse the delivery; we will handle ensuing litigations with our transporter and will provide you with a replacement product.
TAXES
Orders and deliveries that are to be completed within the European Union are subject to French VAT rates that are applicable at the time of the order. For certain countries that are not members of the European Union, customs taxes may be required by local authorities upon reception of your order. This customs tax is never included in the amount of the order.
We can provide you with a tax refund form (for later reimbursement of the VAT) for those customers residing outside of continental France.
Your package may be subject to customs and/or importation taxes, in accordance with the country in which you wish to have it delivered. These expenses shall be born by the recipient.
After-Sales Guarantee
The products that we sell are manufactured by reputable and serious brands. For this reason, they are covered by a commercial guarantee, in addition to the legal conformity guarantee. This guarantee is conditioned by normal usage of the product; we will ensure with the supplier that your problem is handled properly and as quickly as possible. The sending of defective products is done by the customer, at their expense and risk. Ski Clinic cannot be held responsible for product damage resulting from insufficient packaging. Customers are strongly advised to over-wrap products with bubble-wrap. Packages arriving with postage due will be systematically refused.
Should the product be immobilized for at least 7 days, this duration shall be added to the remaining period of guarantee. Once the after-sales intervention is complete, the product is returned to the customer at Ski Clinic’s expense. If it is discovered that the product was not authorized for return and/or the supposed defect is not covered by the guarantee, the product will be returned postage due. Exclusion: damages resulting from shocks are not covered by the guarantee (ripped-off ski or snowboard edges). If you encounter a difficulty with a product purchased through Ski Clinic, please contact us by phone before sending your product to the following address:
Ski Clinic / Retour SAV
7 rue du Dr Gallet 74300 Cluses
Non-contractual photos
Photographs of skis may differ from the product in regards to size (ex: photo of a 165 SL pair, for a 155 pair with the same design).
Product Exchange
You ordered a product, but the size or the color doesn’t fit your needs or expectations. We offer you the possibility to exchange your product, within the limits of available stock; return postage, however, will be at your expense. Postage (standard rate) for delivery of the new product will be paid by Ski Clinic.
Return products to the following address:
Ski Clinic / Retour Internet
7 rue du Dr Gallet 74300 Cluses
Withdrawal/ Return methods
You may benefit from a right to withdrawal period of 14 days, starting at the date of product reception; in this case, your purchase will be refunded or exchanged. Products must be returned to us in perfect , unused condition. Should you request a refund, this will be processed as soon as possible and at the latest within 30 days following the date at which the right to withdrawal was invoked. Warning: return postage remains at the customer’s expense, and express delivery fees will be refunded on the basis of lowest fares offered on the site (9.90€).
The right to withdrawal cannot be invoked for contracts involving the fabrication of goods to the customer’s specifications or heavily personalized (Article L. 121-21-8 3°). This article applies to bindings that are delivered pre-mounted on skis as per the customer’s request, as the mounting of the bindings is specific to the customer’s boot size. If you wish to return a product ordered through Ski Clinic, please contact us by mail or phone.
Return products to the following address:
Ski Clinic / Retour Internet
7 rue du Dr Gallet 74300 Cluses
Customer Files
In accordance with the French law 78-17 of January 6th 1978 pertaining to individual liberties and computerized handling of data, you have the right to access the information that you have provided us as well as the possibility to modify them. Our customer database has been duly declared with the Commission Nationale de l’informatique et des libertés (CNIL: National Computer and Liberties Commission)
Database declared under the number 1394304. Simplified reference number: NS-48. Finality: customer database and prospective customers. Date of declaration: 30-10-2009
In case of difficulties arising between Ski Clinic and their customers, litigations are subject to French law. The court of Bonneville is the only recognized competent court.